Services

Mount St. Mary Hospital is proud to offer a variety of services to residents including:

CAFÉ

The Cafe is located in the Village Square and is open to residents, families, visitors and staff from 8:15 a.m. to 2:30 p.m.  Lunch is served from 11:15 a.m. to 1:00 p.m. and hot food is available at lunch.   All persons, including residents, are required to pay for any purchases. Residents may have coffee or tea free of charge at any time.  Vending machines for coffee and cold beverages are located across from the Gift Shop on the main floor. 

GIFT SHOP

Sales:
The Gift Shop, operated by our volunteers, is located in the Village Square. Residents, family and visitors may purchase gift items, greeting cards, stamps and toiletries.
The Gift Shop is open every day 11:00 – 3:00 and Thursdays 11:00 – 5:30.

House Delivery:
For residents unable to shop at the Gift Shop and who have no family or friends to shop for them, a volunteer is available to deliver gift shop items. These are items that have been ordered by the resident or staff are charged to the resident’s account. Prior family approval is required for this service.

HAIRDRESSING

Hairdressing is available at the Cloud 9 Salon located in the Village Square. The resident or family is requested to specify the type of service, e.g. shampoo and set, haircut or perm either on a regular basis, or for appointments may be booked for special occasions.  Hairdressing fees are charged to the individual resident’s account.

LAUNDRY

Personal laundry service is provided seven (7) days a week by care staff unless the resident or family wishes to make other arrangements.  Families are welcome to use the washer and dryer located in each House to launder their relative’s personal clothing.  An iron and ironing board are also available.

LIBRARY

The residents’ library is located in the Village Square.  A computer with internet access is available for residents’ use.

MAIL, NEWSPAPER AND EMAIL

Mail is delivered by Canada Post Monday to Friday and delivered to the residents.  Daily newspaper delivery may be arranged through the Village Office.  Outgoing mail may be left at the Team Centre for posting or dropped in the mailbox outside the front entrance.

Residents may be contacted through vo-clerk@mtstmary.victoria.bc.ca and by placing their name on the Subject line.

PRIVATE FUNCTIONS

Families may arrange to hold parties in the Resident’s House Dining Room, the House Living Room, in the gardens or, for larger gatherings, in the Village Square or the Helmcken Room. Please make arrangements with the Care Leader to book a room.

VILLAGE OFFICE

The Village Office is located by the main entrance and is open:

  • Monday, Tuesday, Wednesday & Friday: 9:00 a.m. to 10:30 a.m.; 10:45 a.m. to 12:00 p.m. & 12:30 p.m. to 1:30 p.m.
  • Thursday: 8:30 a.m. to 10:30 a.m. & 10:45 a.m. to 12:00 p.m.

Inquiry of account status, printouts of personal needs ledgers, payment on account and other queries may be made during the above hours. Residents may access their accounts during the Village Office open hours.

GUEST SUITE

The Guest Suite is available for families of residents who are palliative and the family wishes to stay close by. Out-of-town families may also book the suite to help the most of their time visiting with the resident.  In order to maximize availability of the Guest Suite for all families, overnight stays are limited to three (3) nights per booking.  The charge for the guest suite is fifty dollars ($50) per night and parking is available for one vehicle for an additional ten dollars ($10) a day.  The suite has one queen sized Murphy (wall) Bed and can accommodate a maximum of two people overnight.  Daily housekeeping is not provided.  There is a coffeemaker and a bar fridge in the room for guests use.  Breakfast and lunch may be purchased at the Café located in the Village Square.  Hot and cold drinks can also be obtained from vending machines in the Village Square.  All guests must be in the building by 11 p.m. as the front door and elevators are locked at that time.  No pets are allowed in the Guest Suite.  No guests are permitted to smoke anywhere on Mount St. Mary property.  Laundry facilities are not available on site for guests.  Laundromat services are available in the nearby Cook Street Village area.  To enquire about or to book the guest suite please contact the Social Worker at 250-480-3107.